Help Center

Q: Who do I contact with questions?

Phone: (free call from the US): 1-888-303-6449Email: support@doggykingdom.comLive chat: we are online from 7am CST to 9pm CSTWe try to answer email all inquiries within 24h on business days.

Q: Where are you located?

Doggykingdom1317 Edgewater Dr #2279Orlando, FL 32804

FAQ

Questions & Answers

Who do I contact with questions?

Phone: (free call from the US):

1-888-303-6449

Email: support@doggykingdom.com

Live chat: we are online from 7am CST to 9pm CST

We try to answer email all inquiries within 24h on business days.

When will you process my order?

In most cases we ship the day of purchase. If you place your order after 1pm CST or on the weekend, your order will ship the next business day.

Where are you located?

Doggykingdom

1317 Edgewater Dr #2279

Orlando, FL 32804

When will i receive my order?

Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country etc. Keep in mind that once order is made you cannot make any changes.

However, here’s what you can expect from shipping:

UK 7-10 Business Days

EU 7-10 Business Days

US 7-10 Business Days

South America 10-15 Business Days estimate

Asia 10-15 Business Days estimate

Africa 10-15 Business Days estimate

Australia & New Zealand 10-15 Business Days estimate

*we can't guarantee shipping times because we depend on our shipping partner.

What if I receive a defective product?

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery to support@doggykingdom.com, otherwise we can't accept the refund.