Help Center

Phone: (free call from the US): 

1-888-303-6449

Email: support@doggykingdom.com

Live chat: we are online from 10am CST to 11pm CST

We try to answer email all inquiries within 24h on business days.

In most cases we ship the day of purchase. If you place your order after 1pm CST or on the weekend, your order will ship the next business day.

We are located in the center of Europe, in Austria. 

Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country etc. Keep in mind that once order is made you cannot make any changes. 

However, here’s what you can expect from shipping:

UK 7-10 Business Days

EU 7-10 Business Days

US 7-10 Business Days

South America 10-15 Business Days estimate

Asia 10-15 Business Days estimate

Africa 10-15 Business Days estimate

Australia & New Zealand 10-15 Business Days estimate

*we can't guarantee shipping times because we depend on our shipping partner. 

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery to support@doggykingdom.com, otherwise we can't accept the refund. 

As we offer a 30-day guarantee on ALL our products (except personalized products) we assist you with the product. Our dedicated staff offer customer support 24 Hours a Day, 7 Days a week. Please email support@doggykingdom.com. 

If a product was received damaged please follow this instructions: 

Returns within the US must be sent within 14 days upon arrival and in original purchase condition - unworn, in original packaging
Returns outside the US must be sent within 14 days upon arrival and in original purchase condition
We won’t refund your original or return postage costs
Please be aware to send a photo of the damage within 24 hours after delivery to support@doggykingdom.com, otherwise we can't accept the refund. 

Email us at: support@doggykingdom.com so we can get started on the return or exchange process.

We accept PayPal, ApplePay and the following Credit Cards: Visa, Mastercard and American Express.

If your package does not arrive, arrives damaged or was stolen, our shipping protection will protect you. Either we will reimburse you for the cost of the ordered items or you will receive a new delivery. The price of shipping protection and taxes are not included.

What are lost items?

If the tracking status is not "delivered" and at least 35 days have passed since the order was placed. Please contact our protection team at protection@doggykingdom.com after 35 days have passed since the order was placed.

If the address is incorrect.

Sometimes a package cannot be delivered due to a wrong address. In this case the package will be returned to Doggykingdom. In this case the package is not lost, please contact the Doggykingdom customer support support@doggykingdom.com

If only part of the order was delivered

If an item is missing in an undamaged package, please contact the customer support of Doggykingdom support@doggykingdom.com

If your order got stuck in customs.

It is not a protected case if the shipment gets stuck in customs. Here you pay the customs fees to receive your package.

When an order is shown as "unfulfilled".

Please contact support@doggykingdom.com for this purpose.

If the order is shown as "delivered" but has not yet been delivered.

Please wait 5 business days after the last update to open a case.

Stolen Item Terms

If the status is "delivered" but the package is not here / has been stolen we need a police report including the following: I have ordered a package from Doggykingdom and have purchased a shipping protection from Doggykingdom, this department needs the police report. From the status “delivered” the police report has to be provided within 14 days to our staff. 

Then you can open a case and send us the report and your order number.

A falsified police report can and will result in legal consequences.

If a package is marked as "delivered" but has not actually arrived and there is no evidence that it has been stolen, please wait 5 days after the "delivery date", but no longer than 14 days, to ensure that it has not been misdelivered or found by anyone. 

If a delivery was made to a wrong address.

If the delivery address in the checkout at Doggykingdom was entered correctly but the package was delivered to a wrong address you can open a case.

When a product arrives damaged.

We replace the items for you if they are defective or damaged. Please send a picture of the defective or damaged item within 24 hours after delivery to protection@doggykingdom.com for inspection.

Customers who have opted to the Shipping Plus Services will be disburdened from return costs for damaged products within the guarantee period of 30 days. Upon information about a damaged product, the customer has to provide photos of the damaged product and Doggykingdom is entitled to request return of the product on their own cost or waive this right and replace the damaged product without return. 

If you have accidentally purchased the Shipping Plus Service:

If the package has not yet been shipped, we can credit you the Shipping Plus Service amount by contacting support@doggykingdom.com

If the package is already on the way, we have your shipment also protected in this case we can no longer credit the amount.

We are GDPR compliant. GDPR came into effect on May 25th 2018, and we at doggykingdom.net are hard at work to ensure that our systems are fully compliant with key data protection principles highlighted in the GDPR.

We absolutely do not have an access to your credit card information, and only in situations when transaction is suspicious (attempt to pay with two different credit cards, billing address is different from shipping address), we will require your identification for verification purposes.

Sometimes it is even required to call your billing number to verify that all information on your transaction is correct.

After your payment had been verified, we will destroy your IDs information and will not store them anywhere.

We accept credit card details via email (all credit card details supplied will be destroyed once the payment has been processed).