What are lost items?
If the tracking status is not "delivered" and at least 35 days have passed since the order was placed. Please contact our protection team at protection@doggykingdom.com after 35 days have passed since the order was placed.
If the address is incorrect.
Sometimes a package cannot be delivered due to a wrong address. In this case the package will be returned to Doggykingdom. In this case the package is not lost, please contact the Doggykingdom customer support support@doggykingdom.com
If only part of the order was delivered
If an item is missing in an undamaged package, please contact the customer support of Doggykingdom support@doggykingdom.com
If your order got stuck in customs.
It is not a protected case if the shipment gets stuck in customs. Here you pay the customs fees to receive your package.
When an order is shown as "unfulfilled".
Please contact support@doggykingdom.com for this purpose.
If the order is shown as "delivered" but has not yet been delivered.
Please wait 5 business days after the last update to open a case.
